FinishOps LLC ("FinishOps," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at finishops.com and app.finishops.com, and our mobile applications — FinishOps Field, FinishOps (for homeowners and property managers), and FinishOps Line Striping (together, the "Apps") — on iOS and Android. The website, the web application and the Apps are together the "Service".
Account Information: When you create an account, we collect your name, email address, phone number, and organization details.
Business Data: Information you enter into the platform including customer records, estimates, project details, invoices, crew schedules, equipment records, and related business data.
Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, and timestamps.
Photos and Files: Photos you upload for estimation, project documentation, or compliance purposes are stored securely in our cloud storage.
Newsletter and Early Access: If you subscribe to our newsletter or apply for early access, we collect your name, email, company name, and trade information, and the time you sent it. These sign-ups are stored in the FinishOps database. To limit abuse, our server briefly counts requests from your internet connection; that count is kept in memory only and is not saved with your sign-up. Email [email protected] from the address you used and we will delete it.
Campaign links: When this is switched on, a new account, a newsletter request, an early-access request, or a founding-member claim also keeps the campaign names from the first link you opened, and the Google or Meta click id on that link when it had one. The saved site address does not include anything after the question mark. It stays on our servers. We do not send those saved values from our servers to an outside analytics company. The web application can also load a Google or Meta conversion tag on the sign-up page and after checkout. That tag loads only when it is turned on. While it is off, the tag is not loaded.
The Apps ask for the permissions below. Each is requested at the moment the feature needs it, you can decline any of them, and declining only disables that feature — the rest of the app continues to work. All of them can be revoked at any time in your device settings.
What the Apps do not do. They contain no advertising, no advertising identifiers, and no third-party analytics or tracking SDKs. We do not sell your personal information, and we do not share it with data brokers or for advertising purposes.
Deleting your account and data. Full instructions, and a breakdown of exactly what is deleted and what we are required to keep, are on our Delete Your Account and Data page. In short: to request deletion of your account and the personal data associated with it, email [email protected] from the address on your account, or ask your organization's FinishOps administrator to submit the request for you. We confirm the request and delete personal data within 30 days, subject to the record-keeping exceptions in section 7. If your account was created for you by a contractor using FinishOps, we will tell them the account was deleted, because project records they are legally required to keep may reference it.
FinishOps is a multi-tenant platform. Your business data is completely isolated from other organizations on the platform through database-level row security. No other organization can access your data.
When you use AI features (photo analysis, natural language estimation, anomaly detection), your input is processed by our AI service providers. This data is used solely to generate your estimate and is not used to train AI models. All AI-generated outputs are subject to your review and approval before being sent to customers.
We use the following third-party services to operate the platform:
Each of these providers has their own privacy policies. We share only the minimum data necessary for each service to function.
We retain your account and business data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days. Business records may be retained longer as required by law or for legitimate business purposes (e.g., tax records).
We implement industry-standard security measures including:
You have the right to:
To exercise these rights, contact us at [email protected].
We use essential cookies for authentication and session management on the website and web application. We also keep the first campaign link you opened, including a Google or Meta click id when the link had one, in a first-party cookie so a new account can be matched to that link. When conversion tracking is turned on, the web application loads Google and Meta tags on the sign-up page and after checkout, and those providers may set their own cookies. Those tags are not loaded while conversion tracking is off. This website may use Google and Meta ad measurement cookies to see which ads lead to a visit or a sign-up. Those cookies measure ads. We do not put your name, email, or phone number in those measurements. The mobile Apps do not use cookies or advertising identifiers at all.
The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.
If you have questions about this Privacy Policy, contact us at:
FinishOps LLC
Email: [email protected]
Website: finishops.com